New Delhi: Delhi Police addressed and resolved 2,394 complaints and public grievances during its ‘Thana Diwas – Jan Sunwai’ programme held across police stations in the capital on Saturday, November 14, 2026. The initiative aims to strengthen public confidence in the police by providing citizens with direct access to senior officers and ensuring timely action on their complaints.
During the programme, senior police officials visited various police stations and interacted directly with residents. They listened to grievances, recorded complaints and instructed the concerned officers to take appropriate action. Special emphasis was placed on speeding up the resolution process and ensuring that citizens do not have to make repeated visits to police stations to get their concerns addressed.
When can citizens approach police stations with complaints?
Under this initiative, residents can visit their respective police stations every Saturday between 10 am and 2 pm to register complaints and seek assistance.
Senior officers remain available during these sessions to hear grievances directly and monitor the progress of their resolution. The arrangement provides citizens with an opportunity to bring their concerns to the attention of senior police officials without unnecessary delays.
Initiative launched on the Lieutenant Governor’s directions
The ‘Thana Diwas – Jan Sunwai’ programme was launched in June 2026 following directions from Delhi Lieutenant Governor Sardar Taranjit Singh Sandhu.
The primary objective is to make police services more accessible, improve communication between the police and the public, and ensure prompt action on citizens’ complaints.
Police Commissioner leads the continuing campaign
The campaign is being carried forward under the leadership of Delhi Police Commissioner Anurag Kumar. The direct involvement of senior officers is intended to improve accountability, supervision and transparency in the grievance-redressal system.
Delhi Police believes that regular interaction with citizens and direct hearings at police stations can help resolve complaints more efficiently while strengthening public trust in the force.
