Ratia: Sub-Divisional Magistrate (SDM) Surender Singh heard public grievances during a Samadhan Camp organised to address citizens’ problems and instructed officials from the concerned departments to resolve complaints promptly and on a priority basis.
He said the initiative aims to ensure timely and effective redressal of public grievances so that residents do not face unnecessary difficulties in getting their concerns addressed.
How Did the SDM Respond to Complaints of Alleged Illegal Construction?
A complaint regarding alleged illegal construction in Ratia town was raised during the camp. Taking note of the matter, SDM Surender Singh directed the concerned officials to investigate the allegations and take appropriate action in accordance with the rules.
He stressed that every complaint must be examined seriously, the relevant facts verified and necessary action taken as per established procedures.
Officials Directed to Monitor Complaints and Avoid Delays
The SDM instructed departmental officials to maintain records of every complaint received at the Samadhan Camp and regularly monitor its progress until resolution.
He emphasised that unnecessary delays in addressing grievances would not be acceptable. Officials were asked to listen carefully to complainants and take the necessary steps to provide satisfactory solutions.
Government Emphasises Transparent and Accountable Administration
The state government remains committed to resolving public grievances efficiently and making the administrative system more transparent and accountable.
The Samadhan Camps serve as an important platform for achieving these objectives. SDM Surender Singh urged all departments to work in coordination and ensure better administrative services for citizens.
